Key information

  • Delivery

    Online, Self-study

  • Estimated study time

    20 hours

  • Length of access

    12 months

Get confident

This course has been designed for those planning to work in the hospitality industry in an English-speaking country and want to improve their English language skills. Waiters and waitresses, kitchen hands, bartenders, baristas and hotel staff who want to learn useful language to apply in their field will benefit from taking this course.

What you'll learn

Get confident communicating in an English-speaking workplace. Improve communication while also developing new skills and business vocabulary as you get to know about the hospitality industry.

  • What is hospitality?

  • Find a job

  • Waiters, waitresses and services

  • Working in kitchens

  • Bars and accommodation

How you'll learn

This course is fully online and self-paced, allowing you to study when it’s convenient for you. We expect this course to take a minimum of 20 hours to complete. Learning content includes comprehensive explanations, activities (with keys), and audio and video lessons. There are no formal assignments required for this course, however all participants will receive a Certificate of Achievement.

Course curriculum

  • 1

    Welcome to English for Hospitality

    • Welcome to English for Hospitality

    • Welcome: Course Contents

    • What is Hospitality?

  • 2

    Finding a Job

    • Module 1 Introduction

    • Introduction: Job Advertisements

    • Grammar: Adjectives

    • Writing: Resumes

    • Listening: What Employers Look For

    • Speaking: Interview Questions

    • Video: Interview Questions

  • 3

    Waiters, Waitresses, and Servers

    • Module 2 Introduction

    • Introduction: Waiting Tables

    • Vocabulary: Menu Analysis

    • Listening: Customer Interactions

    • Vocabulary: Customer Service

    • Video: Server and Customer Interaction

    • Grammar: Some and Any

  • 4

    Working in Kitchens

    • Module 3 Introduction

    • Introduction: Utensils

    • Vocabulary: Culinary Art

    • Reading: Kitchen Staff

    • Grammar: Relative Clauses

    • Listening: In the Kitchen

  • 5

    Bars and Accomodation

    • Module 4 Introduction

    • Introduction: Drinks

    • Reading: Bartending as a Career

    • Vocabulary: Australian Cash

    • Listening: Hotel Reservations

    • Speaking: Numbers

  • 6

    Health & Safety, and Reviews

    • Module 5 Introduction

    • Introduction: Safety in Hospitality

    • Grammar: Obligation

    • Listening: Customer Complaints

    • Reading: Reviews

    • Writing: A Review

  • 7

    Answer Keys

    • Key: Welcome to English for Hospitality

    • Key: Finding a Job

    • Key: Waiters, Waitresses and Servers

    • Key: Working in Kitchens

    • Key: Bars and Accommodation

    • Key: Health and Safety, and Reviews