Course curriculum

  • 1

    Welcome

    • Welcome Video

    • Welcome to Hospitality Fundamentals

    • Course Contents

  • 2

    Module 1: Working in Hospitality

    • Module 1 Introduction

    • What is Hospitality?

    • Qualifications

    • Skills and Experience

    • Jobs in Australia

    • QUIZ: Working in Hospitality

  • 3

    Module 2: Customer Service

    • Module 2 Introduction

    • Customer Service Roles

    • Effective Communication

    • Customer Preferences and Establishing Rapport

    • Customer Dissatisfaction and Complaints

    • QUIZ: Customer Service

  • 4

    Module 3: Food and Beverage

    • Module 3 Introduction

    • Food and Beverage Roles

    • Food Safety

    • Working in Kitchens

    • Personal Hygiene and Responsibilities

    • RSA: Responsible Service of Alcohol

    • QUIZ: Food and Beverage

  • 5

    Module 4: Tourism and Accommodation

    • Module 4 Introduction

    • Tourism and Accommodation Roles

    • Hotel Reception Services

    • Providing Information

  • 6

    Module 5: Workplace Skills and Business

    • Module 5 Introduction

    • Working as a Team

    • Money Handling

    • Training and Management

  • 7

    Glossary

    • Glossary

    • References